Terms of Service | Service Agreement
1. Scope of Cleaning Services
Our services are provided through defined cleaning tiers based on the selected booking type (Standard Clean, Deep Clean, or Move-In/Move-Out Clean). Each service is performed strictly according to the scope associated with the selected tier at the time of booking. Service scope does not expand based on on-site assessment.
Standard Cleaning generally includes:
- Dusting of accessible surfaces, shelves, and furniture
- Vacuuming and/or sweeping of floors
- Mopping hard floors
- Cleaning sinks, counters, and exterior fixtures in kitchens and bathrooms
- Light organization of areas in reasonably maintained condition
Deep Cleaning includes everything in Standard Cleaning, plus:
- Removal of visible buildup (soap scum, grease, grime)
- Detailed scrubbing of high-use surfaces and fixtures
- Enhanced attention to detail in kitchens and bathrooms
Move-In / Move-Out Cleaning includes everything in Deep Cleaning, plus full reset cleaning of empty or near-empty properties, which may include:
- Inside cabinets and drawers (when empty)
- Baseboards and detailed edge cleaning
- Full interior surface reset throughout the property
Appliance Cleaning: Interior appliance cleaning (including ovens, refrigerators, and similar appliances) is not included in any service tier unless explicitly booked as an add-on service.
Note: All services exclude the following unless explicitly included in the booked service tier:
- Heavy lifting or moving large furniture or appliances
- Hazardous material cleanup or biohazard conditions
- Mold remediation, tile restoration, or specialty restoration services
- Hoarding-level or excessive clutter removal conditions
2. Condition of Property
All services are based on the reasonable condition expected for the selected service tier at the time of booking.
If a property is determined to be outside the expected condition for its booked service level, the Company may:
- Document the condition through photographs, video, or other appropriate means
- Pause or adjust service execution if necessary
- Provide updated service recommendations before additional work is performed
All service and pricing decisions related to condition adjustments are handled solely by the Company. Cleaning professionals do not adjust pricing or scope in the field.
2.a Documentation & Quality Assurance
To maintain quality standards, verify completed work, assist in resolving customer concerns or claims, and document and showcase the quality of our services, Always Sparkle Cleaners and its service providers may photograph or video record the condition of accessible areas of the property before, during, and after the cleaning service.
Such photographs or videos may be used for quality assurance, training, dispute resolution, insurance claims, verification of completed work, and promotional or marketing purposes, including our website, social media, online listings, and advertising materials. The Company will make reasonable efforts to avoid capturing personally identifiable information, family photographs, documents, valuables, or individuals whenever practical.
The Company will not intentionally publish personally identifiable information or images of individuals without consent.
Customers may request, prior to the scheduled service, that photographs or videos of their property not be used for promotional or marketing purposes. Such a request will not affect documentation used for quality assurance, dispute resolution, insurance claims, or other legitimate business purposes.
By scheduling service, the Customer acknowledges and consents to such photography and videography for these business purposes.
3. Referral Services (Optional / Extra Fees)
Some specialized cleaning requests are not performed by Always Sparkle Cleaners but may be referred to trusted third-party providers:
- Carpet Cleaning & Specialty Flooring
- We do not perform professional carpet cleaning. Referrals may be provided upon request.
- Hoarding, Excessive Clutter, or Junk Removal
- Properties requiring large-scale removal or hazardous clutter conditions may require third-party services.
- These services are separate and subject to third-party pricing and availability.
4. Extra Services
-
Laundry Services
- When selected, laundry services include washing, drying, and folding of clothing items only. The Company does not include organizing, putting away clothing, ironing, dry cleaning, stain treatment, or specialty garment care unless explicitly agreed in advance and billed as an additional service.
-
Dishwashing Services
- Dishwashing services, when included or selected as an add-on, cover a reasonable amount of standard household dishware. This includes loading and unloading the dishwasher where applicable and handwashing a limited number of dishes. The Company does not include washing large volumes of dishes, cleaning heavily soiled or moldy dishes, or full kitchen reset/cleanup of excessive dish backlog unless explicitly agreed in advance and billed as an additional service.
5. Client Responsibilities
- Remove or secure fragile or valuable items prior to service
- Ensure safe and reasonable access to all areas
- Disclose any known hazards prior to service (pets, chemicals, structural issues, etc.)
6. Scheduling and Cancellations
- Appointments must be scheduled in advance.
- Cancellations or rescheduling require at least 24 hours’ notice.
- No-shows or late cancellations may incur a fee.
7. Payment Terms
- Payment is due upon completion of service unless otherwise agreed in writing.
8. Satisfaction Guarantee & Re-Clean Policy
Your satisfaction is important to us. If you are not satisfied with any aspect of your cleaning service, you must notify Always Sparkle Cleaners within twenty-four (24) hours of service completion.
When a legitimate service-related issue is reported within twenty-four (24) hours, Always Sparkle Cleaners will schedule one (1) complimentary re-clean of the affected area(s) at no additional charge.
To evaluate reported concerns, Always Sparkle Cleaners may require photographs, videos, or other supporting documentation and reserves the right to inspect the property before determining the appropriate resolution.
Because cleaning services are completed immediately and cannot be returned once performed, Always Sparkle Cleaners does not provide refunds for completed services. Our Satisfaction Guarantee is fulfilled through a complimentary re-clean of verified areas that were missed or did not meet our quality standards.
This Satisfaction Guarantee does not apply to:
- Areas that were inaccessible during the cleaning.
- Concerns reported more than twenty-four (24) hours after service completion.
- Pre-existing stains, damage, wear and tear, discoloration, or conditions that cannot be corrected through standard cleaning methods.
- Requests for additional work beyond the original scope of service.
- Conditions that develop after the cleaning has been completed.
- Homes or areas that have been reoccupied, altered, or cleaned by another party before the Company has had an opportunity to inspect or perform the complimentary re-clean.
Our goal is simple: If we missed something, we will come back and make it right.
9. Limitation of Liability
By scheduling service with Always Sparkle Cleaners, the Customer agrees that the Company shall not be liable for any alleged property damage, loss, or claim unless the Customer notifies the Company within twenty-four (24) hours of service completion and provides the Company a reasonable opportunity to inspect the alleged damage before any repairs, replacements, disposal, or third-party services are performed.
Failure to provide timely notice, supporting documentation upon request, or a reasonable opportunity to inspect the alleged damage shall constitute a waiver of any claim.
Always Sparkle Cleaners reserves the sole right to determine the appropriate resolution of any verified claim, including repair, replacement, re-cleaning, reimbursement, or denial of the claim where appropriate.
- The Company is not responsible for pre-existing damage to property, fixtures, furniture, appliances, or flooring surfaces.
- The Company is not liable for normal wear and tear, hidden defects, deterioration, defective materials, or improperly installed fixtures.
- The Company is not liable for damage involving loose, unstable, unsecured, fragile, sentimental, or extraordinarily valuable items.
- The Company is not liable for damage resulting from undisclosed conditions or circumstances beyond its reasonable control.
- The Company does not perform mold remediation, restoration services, biohazard cleanup, or hazardous material cleanup.
To the fullest extent permitted by applicable law, the Company's total liability for any claim arising from a cleaning service shall not exceed the total amount paid for the specific cleaning service giving rise to the claim.
10. Right to Refuse or Terminate Service
- The Company reserves the right to refuse or discontinue service if the property is unsafe, hazardous, unsanitary, or outside the agreed scope of service.
- The Company may refuse or discontinue service if payment terms are violated or if conditions prevent the safe or reasonable performance of the work.
11. Independent Contractors
Always Sparkle Cleaners provides professional cleaning services through a network of carefully selected independent cleaning professionals and cleaning companies. Service providers are independent contractors and are not employees of Always Sparkle Cleaners.
All independent contractors are expected to meet the Company's standards for professionalism, quality, and customer service. Always Sparkle Cleaners may assign, substitute, or reassign service providers at its sole discretion to fulfill scheduled services.
By booking a service, the Customer acknowledges and agrees that cleaning services may be performed by independent contractors retained by Always Sparkle Cleaners.
12. Severability
If any provision of these Terms of Service is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be enforced to the fullest extent permitted by law, and the remaining provisions shall remain in full force and effect.
13. Acknowledgment
By booking a cleaning service, you acknowledge that you have read, understood, and agree to these Terms of Service.